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Vincent told us that Roku approached several providers, including Live Chat, and looked at different aspects of the implementation.Time was an important factor as the selected solution needed to be deployed immediately.The idea was to add another piece to this system – live chat service – so the number of phone calls would drop.The same agents who answered the phone, would be able to answer chat sessions – obviously not at the same time – and most of the online cases could be solved within one contact.While Sling TV does offer live chat as a way to get help, they do not have a phone number you can call.In total, there are 4 ways to get in touch with them. Please let us know so we can keep sharing the best possible information with other customers.Vincent specified, that the live chat tool would be just one of 5-6 systems the agents will be using, so the software would have to be stable and to work quickly.He also liked Live Chat from the licensing standpoint.
If you don't have a calls package, charges may apply, check your provider's tariff guide.
For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Sling TV about. This is the best way to live chat with Sling TV because 362,346 customers have used it over the last 18 months to reach customer service and told us about it.
The department that mans the chat windows at are used to handling Cancel or Change Account, Add a Channel, Streaming or Download Trouble, Account Access, Refund a Charge and other customer service issues.
Meanwhile, since the new Apple TV came out, Roku’s sales doubled because Apple helped bring a lot of new attention and awareness to web TV set-top boxes.
By the end of 2010 Roku sold its 1 millionth box and its revenues surpassed million. But the accelerated growth of the customer base also meant a significant demand in customer service.