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Act with caution and learn more about someone before contacting him or her outside of the dating site.Dating services run mail and chat so you can get to know people in a safer and [monitored/controlled] way. Use their platform and the added security it gives.Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.*Data based on an extrapolation from Research Now survey conducted in April 2018, among a representative sample of 10671 persons aged 18 in the UK, which has been combined with the total population of this age group (Source Eurostat 2018).3% of interviewees have ever been in a relationship with someone they claim having met on Match.We are a member of the Online Dating Association (ODA).Take care and take your time when you talk about yourself.You don’t need to give out your life-story the first time you chat – and you shouldn’t.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
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Don't include your surname or any other identifying information such as your place of work either in your profile or when you first make contact.
- Remember that overtly sexual, provocative or controversial usernames could attract the wrong kind of attention. Stay in control when it comes to how and when you share information.
We are committed to maintaining standards, protecting users and giving those users assurance as outlined in Our Guiding Principles. A link to our customer service arrangements is provided here.